Why offer delivery?
A carpet cleaner, a hand truck or event tables are hard to carry for a renter with no car or who can't get around: without delivery, many give up on renting. And delivering doesn't require a car: on foot, by bike, by public transport or on your daily commute, it's up to you.
By delivering yourself, you reach these renters, earn more on every rental, and help make renting a reflex, even for the bulkiest items.
How does it work?
You bring the item to the renter at the start of the rental and collect it at the end. You set one price for delivery, there and back included, and a maximum distance around your home. The renter chooses when booking: a regular handover, at a place you agree on together, or delivery to their home.
When can renters book with delivery?
In a few weeks. You can switch it on now: you'll be among the first owners visible when it opens. In the meantime, your rentals carry on exactly as usual.
How do I switch delivery on?
Open the Poppins app and go to your Profile.
Go to Handoff Locations > Delivery & Collect.
Switch on "I deliver & collect".
Choose your maximum distance (in km, from your main address).
Set your delivery price, there and back included. €0 is allowed.
Save. That's it: the setting applies to all your listings.
Does the setting apply to all my listings?
Yes. For now, one setting covers all your listings. A regular handover, at a place you agree on together, is still available: the renter chooses.
How do I set my price?
Your price covers the trip there and back, whatever the distance within your area. If you think "€7.50 per trip", enter €15.
As a guide: owners who already deliver usually charge around €15 there and back, often more for heavy items or event equipment. You can also offer it for free to stand out, and change your price at any time.
How do I choose my distance?
Distance is measured from your main address. Only renters inside that area see the delivery option. Pick a distance you can easily do twice per rental.
What happens when I get a request with delivery?
You'll receive a request showing the delivery address, and you'll agree on a time slot with the renter in the chat. Everything else works like any other rental.
How do I get paid?
The renter pays for delivery in the app, together with the rental. No cash, no separate transfer. To keep everything traceable and protected, never take payment for delivery outside the app.
Are there Poppins fees on delivery?
For the first 1,000 owners who switch it on, no Poppins fees on delivery until 31 December 2026. Fees may apply after that: we'll let you know before anything changes.
Is my item covered by the Poppins Guarantee?
Yes, from handover to the renter until the return, like any rental on Poppins.
⚠️ However, transport is not covered: during the trips there and back, the item is your responsibility. Pack it well, protect it during the trip, and take a photo at handover.
Can I switch delivery off?
Yes, in one tap, at any time, in the same settings. Just make sure you honour the deliveries you've already accepted.
A question or an issue?
Don’t hesitate to contact us via [email protected].