Need to keep the item a bit longer? A confirmed booking can’t be changed, but you have two options.
Option 1: book the extra days
Open the conversation with the owner in the app’s messaging.
Send a new request for the extra days, starting from the end date of your current rental.
Once the request is accepted, complete it and pay in the app.
Your current rental stays as it is: the extra days are a separate booking.
Option 2: cancel and book the full period
If your rental hasn’t started yet, you can cancel your booking for free and send a new request for the full period you need.
Before cancelling, check with the owner that the item is available for the new dates.
An extension is never automatic: without a new request that has been accepted and paid, the rental ends on its original end date.
Poppie’s tip: send your request before the planned return date, so Poppins Protection covers you without interruption.
What if I’m late?
If the item isn’t returned on the planned return date and no extension has been confirmed, Poppins may deduct an amount equal to the number of days late from the deposit.
Need help?
Our support team is always here to help! Contact us at [email protected].